Please read these Terms carefully before using our licensed online lottery services.
AGREEMENT TO TERMS
These Terms and Conditions (“Terms”) form a legally binding agreement between you, whether as an individual or on behalf of an entity (“you”), and Maple Lucky Guide (“Maple Lucky Guide”, “we”, “us” or “our”) governing your access to and use of the mapleluckyguide.com website and any related digital channels, including mobile versions and associated online services (collectively, the “Site”).
By accessing or using the Site, you confirm that you have read, understood and agree to be bound by these Terms and any policies referenced herein (including our Privacy Policy and Responsible Play guidelines). IF YOU DO NOT AGREE WITH THESE TERMS, YOU MUST NOT USE THE SITE OR OUR SERVICES.
Our services are designed exclusively for adults who are legally permitted to participate in online lottery activities in their province or territory.
Certain services on the Site, including purchasing lottery entries and viewing your ticket history, require you to register for a personal account.
When creating an account, you agree to provide accurate, current and complete information and to keep this information up to date. You may not create more than one account, and accounts must be registered in your own name.
You are responsible for maintaining the confidentiality of your login details (such as your password) and for all activity that occurs under your account. If you suspect any unauthorized use of your account, you must notify us promptly so we can take appropriate action.
All ticket prices, fees and monetary amounts displayed on the Site are denominated in Canadian Dollars (CAD). We may adjust pricing from time to time, and such changes will apply to future purchases only.
Once a lottery entry has been successfully purchased and confirmed on the Site, the transaction is considered final. Entries cannot be cancelled, refunded, altered or transferred by you after confirmation.
It is your responsibility to review your selections, number of entries and total cost before confirming the purchase. Any mistakes made when selecting numbers or quantities are solely your responsibility.
We accept the payment methods displayed on the Site (for example, selected credit or debit cards or other approved methods). By submitting payment details, you confirm that:
Maple Lucky Guide operates games of chance. Each draw is conducted using a random process or relies on official provincial lottery outcomes, as described in the specific game rules.
Before processing any withdrawal of winnings, we may carry out checks to confirm your identity, age and eligibility, and to comply with anti-fraud and regulatory requirements. This may include requesting copies of government-issued identification and proof of address.
Confirmed winnings will normally be credited to your Maple Lucky Guide account balance. You may then request a withdrawal in accordance with our applicable withdrawal procedures and limits.
Larger prizes or jackpot amounts may require additional verification steps and may be paid through specific payout methods, such as bank transfers. Processing times can vary depending on the amount and the requirements imposed by our banking partners and regulatory authorities.
You are responsible for understanding and complying with any tax obligations that may apply to your winnings. In general, lottery winnings in Canada are not taxed as income, but certain exceptions or special circumstances may apply. We do not provide tax advice and recommend consulting a qualified professional if you have questions about your personal situation.
We support responsible gaming and encourage all players to use our services in a balanced and controlled way. Lottery play should always be treated as entertainment, not as a source of income or a strategy to solve financial difficulties.
To help you manage your play, we may provide tools such as:
If you are concerned about your gambling behaviour, please visit our Responsible Play information page or reach out to local support services for confidential help.
You may only use the Site for personal, lawful purposes and in accordance with these Terms. Without limiting the generality of the foregoing, you agree not to:
Unless otherwise stated, all content on the Site— including text, graphics, logos, icons, images, audio-visual material, code and design elements (collectively, the “Content”)—is owned by us or our licensors and is protected by copyright, trademark and other intellectual property laws.
You are granted a limited, non-exclusive, non-transferable licence to access and use the Site and its Content for your personal, non-commercial use only. You may not reproduce, distribute, modify, create derivative works from, publicly display or exploit any part of the Site or Content without our prior written permission.
THE SITE AND ALL SERVICES, CONTENT AND FEATURES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
While we aim to provide a secure and reliable service, we do not warrant that the Site will operate without interruption, be error-free, or that defects will be corrected. You use the Site at your own risk.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MAPLE LUCKY GUIDE, ITS DIRECTORS, EMPLOYEES, OFFICERS, AGENTS AND AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF (OR INABILITY TO USE) THE SITE OR SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
We may update, change or remove any part of the Site, its features or its Content at any time, including for maintenance, security, legal or operational reasons. We may also suspend or discontinue the Site or any services in whole or in part.
We are not responsible for any loss or inconvenience you may suffer as a result of such modifications, suspensions or interruptions, provided that we will act reasonably and, where feasible, give prior notice of significant changes.
These Terms and your use of the Site are governed by the laws of Canada and, in particular, the laws of the Province of Ontario, without giving effect to any conflict of law principles.
Any dispute arising out of or relating to these Terms or the Site shall be subject to the exclusive jurisdiction of the courts located in Ontario, Canada, and you consent to the personal jurisdiction and venue of such courts.
If you have questions, complaints or requests relating to these Terms or to our services, you can contact us at:
Maple Lucky Guide Legal Dept.
Email: [email protected]
Address: 123 Lottery Way, Toronto, ON, Canada.